Senior Bilingual Patient Registrar

Senior Bilingual Patient Registrar
Department of Surgery

The Senior Bilingual Patient Registrar will:
  • Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
  • Receive and screen telephone calls and patients for multiple departments in a professional and courteous manner.
  • Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.


Requirements:

•Perform scheduling and registration in accordance with Hospital and Departmental policies and procedure in the Athena system.
• Accurately register patient obtaining demographic, insurance, and physician information.
• Obtain appropriate referral information and enters it into appropriate registration screen.
• Make copies of identification and insurance card(s), organize with appropriate registration forms and charge tickets, distribute to appropriate personnel according to hospital policy.
• Scan all documents, according to hospital policy.
• Prioritize patient registration according to number of concurrent sessions, patient appointment times, patient back up and patient volume.
• According to Registration Policy for Ambulatory services, provide clients with the appropriate forms and documents.
•Receive and screens telephone calls and patients for the Perinatal Center in a professional and courteous manner.
• Answer phone within three rings stating name of department and identifies self.
• Screen incoming calls, determines urgency and dispatches requests to appropriate personnel; take accurate message in accordance with established department procedures.
• Respond to majority of calls and visitors by providing information based upon relevant departmental and Hospital policies and procedures.
• Greet and receives visitors and patients in a courteous and professional manner.
• When receiving patient, identifies patient on schedule, notes time of appointment, informs patient if there will be a wait.
• Interact with a variety of Hospital and outside personnel in a professional manner.
• Retrieve phone messages every morning and as necessary.
•Prepare for upcoming patient sessions by preparing daily charts and filing all faxes appropriately.
• Accurately schedule patients for appropriate patient session using patient appoint system according to policy of each patient session.
• Confer with staff before adding on patients to an already full schedule.
• When scheduling appointment, inquire regarding insurance and informs patient when a referral is required.
• When appropriate, refer patients to financial counselors prior to scheduling an appointment.
• Instruct patient to arrive 30 minutes prior to appointment time for the registration process.
• When scheduling a new patient, ascertain that patient has directions to appropriate clinic.
• Assist patient with obtaining proper pre-certification and referrals or prescriptions needed for the exam by calling referring MD's office.
• Phone schedule patients the evening before to remind him/her appointment; perform pre-registration process if appropriate.
•Perform Medical Record functions in accordance with Departmental policies and procedures.
• Perform various clerical functions such as faxing, scanning documents into Athena, pulling charts and filing.
• Prepare for upcoming patient sessions by printing schedule, looking up medical record number, and pulling the medical record of each scheduled patient.
• File loose reports such as progress reports, operative reports, x-ray reports, lab reports, etc., according to Departmental policy and procedure.
• Reconcile the medical record number when required to agree with the
"Duplicate Medical Record Number Report", changing the number on the medical record if appropriate.
• Maintain Medical Record Room in an orderly fashion.
•Collect, deposits and logs patient payments according to Hospital and Departmental policies and procedures.
• Refer to patient insurance card and collect appropriate co-payment, providing patient with a receipt according to Hospital and Departmental policy and procedure.
• Place all collected moneys and checks in Departmental safe.
• At the close of each day, prepares co-payments for deposit in appropriate account, according to Hospital policy and procedure.
•Operate standard office machines and equipment in order to efficiently perform duties.
•Accurately check referral, pre-certifications, authorizations and patient prescriptions prior to procedure date.
•Attend all training sessions and meetings regarding updates in registration, scheduling and insurances.
•Perform other duties as required by the department.
•Demonstrate ability and flexibility to multitask and work as part of a team assisting others as needed.

Schedule: Full Time: 8 - 4:30p Monday - Friday.

Grade 114