Resource Advisor

Resource Advisor
Resource Services

The Resource Advisor will:
  • Interview patients both inpatient and outpatient, to determine financial eligibility and screen for financial assistance.
  • Counsel patients and/or families with empathy and concern and secure adequate resources for patients and families based upon assessed needs at the time of the interview.
  • Maintain a complete, accurate and systematic set of records for all financial transactions on all indigent patients.
  • Diligently and efficiently navigates systems essential for financial screenings

  • Experience in public contact work, that preferably involves interviewing. Healthcare billing experience preferred.
  • Knowledge of Charity Care, NJ Medicaid Program, HIPAA, and EMTALA preferred.
  • Must possess high level of interpersonal skills in order to perform accurate and effective interviews on patients and their families with regard to financial.
  • Ability to remain calm and professional when interviewing, providing counseling, and advising patients and their families during periods of stress.
  • Must possess a high level of analytical abilities necessary to assess patient needs, while following policies, rules and regulations not only for hospital but also for State and Federal Agencies.
  • Bilingual (English/Spanish) strongly preferred.
  • Must be flexible to cover other sites as needed.

Grade 113