Patient Registration Educator

Patient Registration Educator
Emerg Dept Registration

The Patient Registration Educator will:
  • Develop training plans, orientation, schedules and curriculum delivered through a variety of media such as classroom education, virtual training.
  • Coordinate system security and login procedures with IT Security Administrators in all software required for training including but not limited to Relay, Navinet, Availity NJMMIS.
  • Create competency assessments and attendance logs, follow up with access representatives and performs random quality checks of registration accuracy.
  • Respond to end user trainer requests, questions and calls for assistance. Replies in a timely and respectful manner to guide requestors in proficient use of system(s).
  • Participate in upgrade testing, integration and enhancement testing and provides education on new and upgraded software and documents and distributes education materials regarding workflow changes and enhancements.
  • Take an active role in training new staff, assisting staff with questions and concerns. Oversee that all staff training needs are being met.
  • Update management of any situations, training needs, end user feedback, complaints or suggestions as well as input to management for trainee's Introductory Evaluation.
  • Fulfill all functions of the Access Representative when not performing educator duties and performs other duties as assigned by ED Registration leadership.


Requirements:
  • Excellent communication and presentation skills.
  • Knowledge of registration and medical insurance processes.
  • Ability to train new staff members and assist staff with questions and concerns.
  • Ability to accommodate flexibility in training schedules, including weekends and holidays, as needed.
  • Flexible and willing to work independently.
  • Strong customer service and teamwork skills.
  • Strong computer keyboarding skills and experience with computerized programs and processes, including MS Office.
  • Ability to quickly learn in-house patient record system.
  • Nursing Unit Secretary experience and training/educator background preferred.


Hospital and Paragon experience required.

Grade 115