HR Operations & Service Center Supervisor
- Req ID: req7472
- City, State: New Brunswick, NJ
- Department: SPHS-Human Resources
- Job Type: Hybrid
- Job Schedule: Full-Time
- Salary Range: 68,996.00 - 110,419.00 USD
HR Operations & Service Center Supervisor
SPHS-Human Resources
What You Will Do:
What You'll Bring:
We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.
The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.
Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.
You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.
SPHS-Human Resources
What You Will Do:
- Lead daily HR Service Center operations including phone coverage, ServiceNow queues, onboarding coordination, ECF processing, workload balancing, and SLA performance.
- Serve as the operational owner of HR4U by monitoring dashboards, workload distribution, quality, and operational metrics.
- Provide coaching, accountability, mentoring, and development for HR Advisors through regular feedback and performance management.
- Partner with HR Business Partners, Centers of Excellence, HRIS, Payroll, and IT to ensure integrated HR service delivery.
- Own operational reporting and dashboards; analyze trends and recommend improvements.
- Partner with HRIS to optimize Lawson, Cornerstone, ServiceNow, workflows, automation, and reporting.
What You'll Bring:
- Bachelor's degree in HR, Business, or related field or equivalent years of work experience required.
- Minimum 2 years leading a high-volume Service Center, customer service operation, or call center required.
- Minimum 3 years in an Operations, Shared Services, or Service Center industry required.
- Experience with a ticketing system and reporting required.
- Demonstrated success leading technology adoption and organizational change required.
- Experience with Lawson, Cornerstone, creating dashboards, workflow management, and process improvement preferred.
We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.
The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.
Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.
You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.
