Bilingual Receptionist Scheduler, Per Diem

Bilingual Receptionist Scheduler, Per Diem
Infusion Room

The Bilingual Receptionist Scheduler, Per Diem will:

• Act as the initial contact for the unit's services.
• Greet all patients and visitors in a courteous and professional manner and directs appropriately.
• Make patients and family members feel comfortable while taking necessary information and/or directing them to the appropriate location.
• Acquire all pertinent patient information and copies necessary material and hospital records.
• Promptly notify appropriate personnel of patient arrival, when required.
• Screen incoming calls, determines urgency, and routes to appropriate personnel or takes messages in accordance with established department procedure.
• Respond to calls and patients/visitors by providing information based on knowledge of relevant departmental and Hospital policies and procedures.

Requirements:

• Minimum of two (2) years office experience.
• Highly-motivated, independent thinker and self-starter.
• Enthusiastic team player.
• Excellent organizational, planning and interpersonal skills.
• Able to manage multiple projects.
• Strong follow-up and communication skills.
• Bilingual: Spanish/English, strongly preferred.
• Requires attention to detail and computer accuracy as pertains to data entry and patient scheduling and competence on basic office machines.
• Knowledge of medical terminology.
• Good computer skills.
• Word processing, office scheduling, familiar with Microsoft Office.

Grade 110