Access Representative Per Diem

Access Representative Per Diem
Emerg Dept Registration

The Access Representative Per Diem will:
  • Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.
  • Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
  • Collect payment in full inclusive of co-payment and deposits.
  • Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.
  • Provide concerned, informative, supportive dialogue.
  • Ensure the patient understands of Hospital policies delineated on their rights Information is disseminated depending on patient needs.
  • Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
  • Coordinate transfers from the emergency department to outside facilities, if needed.
  • Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
  • Collect positive results of discharged patients and accurately logs each attempted call made to contact the patient including up to the use of mailing certified letters.
  • File, fax, and archive completed callbacks for medical records.
  • Answer telephones, direct calls appropriately following department guidelines.
  • Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.
  • Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.
  • Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.
  • Participate in department performance improvement projects and hospital initiatives.


Requirements:
  • Ability to accurately type 25 words per minute.
  • Strong computer key
  • boarding skills and experience with computer-based systems, including MS Office.
  • Ability to quickly learn in-house patient record system.
  • Strong customer service and teamwork skills.
  • Flexible and willing to work independently.
  • Able to work weekends and holidays.
  • Bilingual (Spanish/English) preferred.


Grade 112