Human Resource Service Center Advisor
- Req ID: req4845
- City, State: New Brunswick, NJ
- Department: SPHS-Human Resources
- Job Type: On-Site
- Job Schedule: Full-Time
Human Resource Service Center Advisor
SPHS-Human Resources
The Human Resource Service Center Advisor will:
• Administer human resource policies and procedures that cover multiple HR functional areas.
• Resolve complex issues and independently provide solutions within established policy guidelines.
• Provide prompt, highly responsive and superior customer service to all inquiries.
• Work closely with the other HR functions to escalate cases and sufficiently address customer needs.
• Maintain case management system to accurately log all issues and responses received within the HR Service Center.
• Guide managers and associates on using self-service applications to improve utilization.
• Partner with Areas of Expertise to notify them of internal issues requiring assistance and resolution within the service level agreement.
• Adhere to established regulations, processes, procedures, plans and systems.
• Maintain confidentiality of department and associate information according to established practice.
• Perform administrative activities, which includes completion and processing of HR transactions, approve pending self-service events, preparing statistical/operational reports and conducting data integrity audits.
Requirements:
• 0-2 years of HR experience required.
• Strong interpersonal skills.
• Computer skills (Word and Excel).
Grade 116
SPHS-Human Resources
The Human Resource Service Center Advisor will:
• Administer human resource policies and procedures that cover multiple HR functional areas.
• Resolve complex issues and independently provide solutions within established policy guidelines.
• Provide prompt, highly responsive and superior customer service to all inquiries.
• Work closely with the other HR functions to escalate cases and sufficiently address customer needs.
• Maintain case management system to accurately log all issues and responses received within the HR Service Center.
• Guide managers and associates on using self-service applications to improve utilization.
• Partner with Areas of Expertise to notify them of internal issues requiring assistance and resolution within the service level agreement.
• Adhere to established regulations, processes, procedures, plans and systems.
• Maintain confidentiality of department and associate information according to established practice.
• Perform administrative activities, which includes completion and processing of HR transactions, approve pending self-service events, preparing statistical/operational reports and conducting data integrity audits.
Requirements:
• 0-2 years of HR experience required.
• Strong interpersonal skills.
• Computer skills (Word and Excel).
Grade 116
