Access Representative

Access Representative
Saint Peters

The Access Representative will:

• Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.
• Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
• Collect payment in full inclusive of co-payment and deposits.
• Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.
• Provide concerned, informative, supportive dialogue.
• Ensure the patient understands of Hospital policies delineated on their rights Information is disseminated depending on patient needs.
• Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
• Coordinate transfers from the emergency department to outside facilities, if needed.
• Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
• Collect positive results of discharged patients and accurately logs each attempted call made to contact the patient including up to the use of mailing certified letters.
• File, fax, and archive completed callbacks for medical records.
• Transcribe physician orders and accurately 15% enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.
• Answer telephones, direct calls appropriately following department guidelines.
• Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.
• Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.
• Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.
• Participate in department performance improvement projects and hospital initiatives.

Requirements:

• Ability to accurately type 25 words per minute.
• Strong computer keyboarding skills and experience with computer-based systems, including MS Office.
• Ability to quickly learn in-house patient record system.
• Strong customer service and teamwork skills.
• Flexible and willing to work independently.
• Able to work weekends and holidays.
• Bilingual (Spanish/English) preferred.

Overnight Shift Schedule: 11 pm - 7:30 am + weekends rotation
Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs).
Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week.
Full Time - 40 hours a week

Evening Shift hours: 3 pm - 11:30 pm + weekends rotation
Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs).
Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week.
Full Time - 40 hours a week

Grade 112