Office Coordinator

Office Coordinator
Department of Pediatrics

The Office Coordinator will:

• Coordinate office operations and procedures to ensure efficiency and quality.
• Develop and implement office flow policies and procedures.
• Revise procedures and evaluates production to maintain a smooth operation and constant workflow throughout the practice, always seeking ways to do this more efficiently and cost-effectively.
• Organize and assign duties to employees relating to time and attendance, billing process within the division, transcription, and typing, medical records, appointment scheduling, answering the telephone, assisting the physicians in the office, housekeeping, and maintenance.
• Orient and train employees; collaborate in developing training materials.
• Monitor performance of non-clinical practice personnel to ensure that assigned duties are completed in a timely fashion consistent with hospital standards of accuracy and patient care.
• Prepare and maintain time sheets; schedule employee time off according to hospital policy and current needs; procures coverage for absent employees as appropriate. Prepares all division vouchers for approval.
• Assure protection, of patient files and protected patient information.
• Maintain the inventory of all supplies needed and troubleshoots equipment issues and reports faulty/missing equipment upon discovery.
• Organize and assign duties to employees relating to scheduling, bookkeeping, correspondence, patient registration, records payment, and billing.
• Manage patient appointment and physician meeting schedules.
• Transcribe letters and manages correspondence.
• Answer phones; collect, open, prepare, and distribute incoming and outgoing mail, faxes, and email.
• Check out departing patients and make any necessary follow-up appointments, scheduling appropriate tests and procedures; make referral appointments.
• Handle patient complaints and follows up with billing and registration departments to ensure patient satisfaction.
• Act as liaison to various patient service departments including but not limited to cardiology, radiology, in-patient units, and lab
• Report all necessary information and/or unusual occurrences in accordance with documented policy and procedure.
• Participate in Quality Assurance activities.
• Participate in the implementation of changes based on QA or nationally recognized recommendations.
• Responsible for projecting a professional image and behavior when interacting with patients and personnel.
• Demonstrate a professional level of tact, courtesy, respect, empathy and enthusiasm on an on-going basis when dealing with patients and fellow employees.
• Use constructive criticism to the best of his/her ability to improve job performance as requested.
• Actively participate in group and person-to-person discussions on departmental issues.
• Serve as a superuser for computer applications.
• Must be versed and able to train new employees and familiar with systems to assist physicians and nursing staff on use and troubleshooting.
• Provide the department with general administrative support.
• Prepare correspondence and reports with a high level of attention to established grammar, spelling accuracy, and professional layout.
• File and maintain records for the Department.
• Assist in the preparation and maintenance of division statistics and develops and maintains a system for NJ State Perform Care, track and maintain statistics.
• Review all billing process and create a policies and procedures for the center related to patient's accounts.
• Work with the Business Office to create a system of reconciliation for charges & payments across all accounts.
• Review with staff the therapeutic hold summaries with corrections for finalization and faxing Athena.
• Maintain database/statistics related to therapeutics holds.

Requirements:

• 3-5 years' experience in a physician office setting, in a lead role
• Strong MS Office Suite skills
• Excellent verbal communication skills
• Ability to maintain tact and diplomacy
• High attention to detail; ability to multitask

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.