Medical Billing Customer Service Representative

Medical Billing Customer Service Representative
Resource Services

The Medical Billing Customer Service Representative will:

• Answer incoming calls from assigned queue. Provide answers regarding general inquiries on patient bills. Handle patient payments over phone, guide patients with electronic payments over hospital website's patient portal. Direct any concerns regarding any billing issues or questions needing additional guidance to direct supervisor. Document all calls in notes in hospital system.
• Retrieve and respond to voicemail messages within 24 hours (or 72 hours from Friday to Monday). Alert direct supervisor of any messages requiring adherence to department escalation policy.
• Assist in enrolling patients in monthly payment plans. Provide information regarding plan, payment schedules and guidance in navigating third party website for enrollment.
• Provide information and guidance on state financial assistance plans and initiate application process when necessary.
• Handle incoming hard copy correspondence. Distribute items to appropriate parties including escalating documents for management review. Respond to basic requests for bills and enters insurance information in hospital system adhering to policy and procedure for billing. Process returned patient statements from posts office. Pursue updated address via web-based searches and document success in notes in hospital system.

Requirements:

• Bilingual (Spanish/English) preferred.
• One (1) or more years experience as a Medical Insurance Biller or related responsibilities. Hospital billing strongly preferred.
• Proficiency in Microsoft Office suite preferred.
• Strong interpersonal skills necessary to lead or assist others and work effectively with all Resource Services, Patient Accounts and other facility staff as well as other internally and externally related groups/vendors.
• Knowledge of Collection, A/R follow-up and billing. Knowledge of third-party payers, State and Federal Agencies (constantly changing) with regards to hospital billing and collection is helpful.
• Understanding of HIPAA guidelines.

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.